No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. Handled mail, package, and message with due procedures. Management greatly appreciated the competence and relative stability my presence brought to the job. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Perform monetary transactions with guests as needed. Provided excellent customer service, tourism information and completed end of shift reports. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. This position is very stimulating, demanding and it appeals to work for very flexible hours. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Download Front Desk Agent Job Description Resume pdf. Find out what is the best resume for you in our Ultimate Resume Format Guide. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Scheduled reservations for overnight stays or extended stays. Home. Contacted housekeeping and maintenance regarding issues with rooms. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Assist in pre-registration and blocking or rooms for reservations. Mentioned on the Market Metrix (guest surveys) frequently. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Date stamp, arrange and track boxes, faxes, mail and etc. Read through logs to determine day's events in order to best accommodate all guests. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Check guests into and out of hotel rooms. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Reported any abnormal patient condition to manager. Inform guests of all available services and amenities. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. Bad news: The HR people will skim your resume … 28249 Gustave Avenue, … Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Front Desk Agent Resume Sample. Collect payments following all cash/check/credit card procedures. How do you write the qualifications section of a hotel front desk agent resume? Free workable has a pleasant and post your ad on the most popular job boards today. Ensure every guest is satisfied, especially the high status Hilton honors members. Menu Close Resumes; Articles ; Menu. Responded to guest inquiries and in a timely, friendly and efficient manner, Provided driving and/or walking directions to guests to local destinations, Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions, Assisted fellow team members and other departments wherever necessary to maintain positive working relationships, Top performing Agent in conversion ratio (upgrades to check-ins), Ensure satisfaction of guests accommodations upon arrival and departure, Coordinate guest reservations with Special Event and Leisure Managers, Provide concierge assistance for all guests, Communicate with Sales Managers to ensure convention guests needs are met. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. It’s actually very simple. Verified reservations and received payments. Reports on the new world of work, … The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. © 2020 Job Hero Limited. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the HHonors program. Resolved service-related problems in a timely manner. Choose the Best Format for Your Front Desk Resume. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Influential communicator able to guide cohesive teams toward shared goals and advancement. Upgraded guests into a higher priced room when possible. Ensured to balance each clerk's shift reports and deposits. Strong multitasking, communication and interpersonal skills. Also performed tasks using Microsoft Word, Excel and Power point. © 2020 Job Hero Limited. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. Your summary should provide an overview of your company and expectations for the position. Making Reservations for guest over the phone and also for third party websites. Collecting cash and managing a cash drawer. Information Technology. Took phone inquiries regarding the property, Received and resolved complaints and grievances, Made essential travel arrangements for guests, Checked in and Processed Payment for Hotel Reservations, Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift, Assisted Customers with Complaints, Concerns and Requests. Checked guests in/out; dealt with cash and credit card payments of bills. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Customer service, addressing guests needs and concerns. Put together the perfect front desk agent job description? Supervised access to safe deposit boxes and guest key storage area. Front Desk Agent Resume Sample. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Trained staff and maintained standards in a high-turnover environment. Write a Front Desk Resume Objective or Summary. Greeted and registered guests for their stays at hotel. Job brief. Hotel Front Desk Agent Resume Questions. They welcome and orient new guests and issue room keys. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Front Desk Agent. Front Desk Agent job summary. Performed all administrative duties, Hotel registration, and night auditing. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Handled front desk operations for 100 guest and 300 rooms per day. Assists in preregistration and blocking of rooms for reservations. Accommodates special requests whenever possible. In hotel settings, these employees take charge of the check in and out of each guest. Assist incoming guests with the check-in/out process of the hotel. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Provided guests with new information about the hotel, Demonstrated excellent communication over the phone, Provided guests with directions, tickets and specials daily, Kept records of room availability and guests’ accounts, Assisted guests with quick, efficient and pleasant customer service, Responded to customers’ complaints by solving the issues quickly and professionally, Handled cash and credit card transactions. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Follow up on group reservation requests under Sales Manager's supervision. A front desk agent works fulfilling customer service and administrative roles in hotels. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Looking for cover letter ideas? Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. The most sought-after qualifications in a Front Desk Agent are communication skills, courtesy, organizational and administrative skills, attention to details and computer software familiarity. Answer phone in a timely and pleasant manner. Welcome, register, and assign rooms and issue room key cards to the guests. Maintained exemplary telephone etiquette. This way, you can position yourself in the best way to get hired. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Front Desk Supervisor Resume Examples. Works well on a diverse team and possesses strong multi-tasking abilities. Reviewed account information and charges with guests during check-out. Resume Examples. Maintain a friendly and helpful demeanor at all times. Front Desk Agent Resume Writing Tips. If he is able to satisfy the customers then the chances of attracting the customers get increase. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino, Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges, Offer assistance and general information to guests regarding the services and amenities of hotel, Performs clerical duties such as filing, transferring calls and scheduling appointments, Outstanding ability to perform several tasks at once, Quickly and effectively solve customer challenges, Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service, Perform clerical duties, call transfers, appointment scheduling, Assist with inquires of hotel amenities and services, general information and local information, Collect payments, room assignments, rate adjustments, ensure proper room charges, Assists with business conference scheduling and setup, Register arriving and departing guests efficiently in a courteous manner, Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner, Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability, Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service, Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Answer phones frequently throughout the day. Unsurpassed mathematical skills and ability to handle all front office operations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Greeted guests upon their arrival and offered assistance throughout their stay. Your Front Desk Agent resume should not go beyond two to three pages. Answer guest and staff phone calls and direct them to appropriate parties. Organized front desk files and desk areas. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Home. Checked guests out of hotel and gave change. Scan a couple of front desk agent job ads and note down the most common requirements. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Maintaining four star/diamond service standards. Your skills list should include between six and eight bullet points. Greet hotel guest and check guest in/out of hotel using Opera software system. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. 1. Lead Front Desk Agent Resume Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Accommodated special requests whenever possible. Download Front Desk Agent Job Description Resume doc. Front Desk Agent Resume Sample 5.0. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Handle & coordinate room assignments and pre-arrivals. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Communication and coordination with other departments. Maintain an inventory of vacancies, reservations and room assignments. Assist with guest's complaints and inquiries. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. For example, computer literacy, good communication skills and ability to multi task. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. All rights reserved. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area.