Now I have to wait until Monday and they don't care because they water in their home. Write A Review. Search for water quality reports in your area. The Company and Peoples are committed to continuing to provide exceptional service to their customers. When the water still wasn't turned on, we called. There are 11 companies that go by the name of Aqua America, Inc.. In addition, the company is also announcing the members of the executive leadership team that will report to Chairman and CEO Christopher Franklin. Service is in PA. The team has my full confidence and includes those who I most trust and rely on to deliver exceptional customer and employee experience and shareholder value,” Franklin said. Aqua America is the second-largest publicly traded water utility based in the U.S. and serves over 3 million people in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia. When we contacted them to get it started, they wouldn't work with us at all. I called the next day nothing, they can't even verify if it was received or not. Find 5 listings related to Aqua America in Bryn Mawr on YP.com. Search water rates in your area. Aqua America recently announced that its new company name, Essential Utilities Inc., will take effect on Monday, Feb. 3. The aqua representative told me verbatim ""ignore their calls"" I don't think this is very positive advice to give when the other contractor is threatening that my credit will go down if I do not respond. The Company’s headquarters will remain in Bryn Mawr, Pennsylvania, and Peoples will remain in Pittsburgh. That's why they stay rich and the poor stay even poorer because they are sucking the life out of the poor. Comments - Page 1 of 1 Page 8 of 15 pages That's a collected deposit towards future use plus the current usage amount being called a ""payment arrangement."" Any forward-looking statements represent its views only as of today and should not be relied upon as representing its views as of any subsequent date. I had to wait for 2 WHOLE days before they turned my water back on, even after they told me it would be on the next day. I received a threatening phone call from a private contractor telling me that I had an overdue payment, so I paid the balance. I loose respect for those companies that provides basic needs services to people, they play God with people lives. When the builder didn't pay our bill, Aqua America cut off our water service. What a crock of crap! Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. Pennsylvania: Donna Alston, DPAlston@aquaamerica.com, 610.645.1095 As much as they charge, it will pay off to drill a well in just a few years anyway! Customer service was not accomodating and acted like they were doing me a favor in talking to me. For Peoples customer service, please contact 800.764.0111. The new company will be known Can't get an account balance and review of payments online either. Also informed me that there was no decrease in my bill during the months nobody was home. Aqua America 762 W Lancaster Ave Bryn Mawr, PA Water & Sewage Companies Utility - MapQuest. I don't appreciate having no options when it comes to my service provider. There's a set charge per month based on past usage PLUS the current monthly billed amount which is due. Well from all the comments below, I am really looking forward to contacting customer service & most likely getting nowhere. I have no leaks and have contacted the PUC. I never received a shut off notice letter. As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. Hi/Low, RealFeel®, precip, radar, & everything you need to be ready for the day, commute, and weekend! Or they will threat to shut off your service. I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. Since the phone line is always busy and one is told to call back another time, it's almost impossible to find out when payments have posted. I must have been using water from California! I just got off the phone and the lady spoke to me like a child, I have never been more insulted by a company in my life. Please contact the business for updated hours/services due to the COVID-19 advisory. Director of Asset Management & Field Services at Aqua America. Aqua America Inc. As stewards of these services, we have a responsibility to protect the public and our employees through operational excellence and integrity in all we do.”. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. They made a billing error which resulted in my water being shut off. I told them that I am unemployed right now and I children in the home. The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. They are just as rude and ignorant as the day representatives. Clearly she doesn't respect the private contractors nor does she respect the customers who are calling in concern. They are well-prepared for these new assignments and we’re fortunate to have such strong and experienced executives to guide our utilities into this exciting phase of our combined companies’ history.”. Second, shouldn't you tell people this is a requirement with the application. I have never used Aqua PA's services ever before, but am receiving a bill from them. The Company can give no assurance that any actual or future results or events discussed in these statements will be achieved. I have been able to strengthen my skills with my time management. I have been calling them every day since Tuesday. Aqua America is a water and wastewater utility company that services approximately 3 million people within the US. That I have to prove that it didn't and until Aqua tells them different, I have to pay. This means that we should have OPTIONS! Sewer bills seem exceptionally high as well, costing more than half of what our water bill is for four adults. Get directions, reviews and information for Aqua America in Bryn Mawr, PA. Aqua America. Aqua America's mailing address is 762 W. LANCASTER AVENUE, BRYN MAWR PA, 19010. Bryn Mawr water utility giant out $60 million on interest-rate bet Aqua America, the Bryn Mawr for-profit water and sewer utility, says it has taken a $59.8 million charge in its fourth-quarter earnings due to a drop in the value of interest-rate swaps. Now I pay $39 for 1 month and $15.00 is a customer fee. I wish I could rate Aqua America with negative stars. Both operating company presidents will report to Fox, who noted, “Joe and Colleen are experienced leaders and utility professionals. According to Franklin, “Ruth has already led the successful implementation of SAP across the Peoples platform and I am confident that she has the leadership and technical skills to lead us through the transformative, company-wide project. My return call resulted in another customer service representative just as rude. Aqua America, Inc. Bryn Mawr, PA. Senior Hydraulic Engineer / Project Engineer II. Most people in Illinois use Lake Michigan water. O: 610.645.1191 2495 Boulevard Of The Generals, Norristown, PA. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Sounds like a rip-off to me! I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. Headquarters. More paper and waste! I asked her for a reference number for our phone call so that I am not held responsible for her telling me to ""ignore their call"", but she would NOT give me any information for my own safety. As if someone won't notice! Too pricy and there is no place to complain - they mail you the bill and no matter whatever you just need to pay it. Water Quality. Nobody home for an entire month, how does your bill double? This company deserves a - 25 stars ! It is unfortunate that in Delaware County and the surrounding area that this is the only water company available. Essential will provide a unique combination of experienced regulated utility companies that offers essential services to customers and a unique investment opportunity for shareholders. BRYN MAWR, Pa.-- (BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its new company name, Essential Utilities, Inc. (“Essential”) that … BRYN MAWR, Pa. – Aqua America Inc., (NYSE: WTR) (“Aqua”) a regulated water and wastewater utility, today announced it will acquire Peoples in an all-cash transaction that reflects an enterprise value of $4.275 billion, which includes the assumption of approximately $1.3 billion of debt. O: 610.645.1157 She has our full confidence.”. My water was shut off before I even got the next bill. First, couldn't you call us to let us know this two days ago? Greater Boston. Get the forecast for today, tonight & tomorrow's weather for Bryn Mawr, CA. Essential provides water, wastewater and natural gas services throughout 10 states under the Aqua and Peoples brands. The rates -- and the revenues to AQUA -- go up and the service goes down! Water Rates. In 1886, a group of Swarthmore College professors connected pumps and pipes to nearby springs to supply their Delaware County community with drinking water and incorporated into the Springfield Water Company – now known as Aqua America. ... For Aqua customer service, please contact 877.987.2782. Search 0 Aqua America, Inc. jobs in Bryn Mawr Pa at Ladders. For more information regarding risks and uncertainties associated with The Company’s business, please refer to the Company’s annual, quarterly and other SEC filings. Visit www.AquaAmerica.com for more information and follow Aqua on social @MyAquaAmerica. External and Digital Communications Specialist. As it turns out, no one else had to do this; just us. Bryn Mawr, PA 19010. The Company is not under any obligation - and expressly disclaims any such obligation - to update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Investor Relations Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. Customer service representative would not give me her name even though I asked for it. Learn More. Aqua America. The second rep told me there was no supervisor available and I had no good reason for requesting one anyway!! 762 W Lancaster Ave. Bryn Mawr, PA 19010 … More information will be available at www.essential.co. There are important factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements including the factors discussed in our Annual Report on Form 10-K and our Quarterly Reports on Form 10-Q, which is filed with the Securities and Exchange Commission. In October 2018, Aqua announced it would acquire Peoples, a Pittsburgh based natural gas distribution company, in an all-cash transaction that reflects an enterprise value of $4.275 billion. The company also has subsidiaries, including Aqua Pennsylvania and Aqua Texas, which owns more than 375 water and wastewater systems in Texas. A very expensive water company with many unnecessary fees. All other marks contained herein are the property of their respective owners. Bryn Mawr, PA. Justin Kauffman. BRYN MAWR, Pa.--(BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its Ohio subsidiary has completed the purchase of the … Customer service: well, there isn't any. Of course there is only one water provider so we're stuck with Aqua and just have to pay the bill. Directions are given to call back another time. Nowhere else to buy water. Of course the massive bill is due in a week and a half. Did you know that you pay a fee for being a customer of Aqua PA. Justin Kauffman Manager, GTM Insights & Analytics at Sonos, Inc. Hmm very interesting, don't know how that works. Share it on your social network to get the word out! Aqua America, Inc. Bryn Mawr, PA. I HATE this company!!! 762 Lancaster Avenue Avenue. Contact the Assistant to the VP she is very helpful and concerned about the company's customer's and their concerns. Like this review? When I called to have them explain the bills to me (I received two sewer and two water within a week) they were not at all apologetic. Or a trip to a payment center with the wasted gas and the FEE for doing that! Multi Location Business Find locations. ABSOLUTELY WORST SERVICE EVER. Aqua America is headquartered in Bryn Mawr, Pa. Courtesy of Aqua America Inc. With its acquisition of a Pennsylvania natural gas utility, Aqua America Inc. of Bryn Mawr says it will rename itself Essential Utilities Inc. in February 2020. My bill was paid and they could not 'find' the payment. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. BJDingerdissen@AquaAmerica.com, Dan Lockwood In addition, Joseph Gregorini, currently Peoples chief operating officer, will lead the natural gas utilities for all states as president and Colleen Arnold, currently Aqua’s deputy chief operating officer, will lead the water and wastewater utilities for all states as president. unemployed for 18 months; have wife, 3 children and an 8 month old grandchild living with me; paid almost $200 last week to avoid water shutoff, got told yesterday I owe another $112 within 2 days or will have water shut off...said I was not eligible for hardship payment schedule because I work part time (to keep my house and buy food) and if they don't have the money by midnight the day Friday, the water gets shut off. Peoples is a natural gas provider serving approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. Company also names presidents of gas and water utilities. Or doesn't care whether it works or not. Monthly billing instead of quarterly billing. Worst customer service. My water tastes like rust. They wouldn't let us pay the builder's bill for our house or anything. Ask for the cofrrect username and password to be sent to Email: nothing ever comes. Which allows monthly service fees. If that is so then why on earth is AQUA spending its effort and postage stamps in trying to promote sales for Home Services? The representatives are not knowledgeable and the water quality sucks. Addr: Aqua Pennsylvania, Inc. 762 Lancaster Avenue Bryn Mawr, PA 19010-3489 Project Manager: Phone: Thomas.D.French (480) 778-1558 Attn: Phone: Chuck Hertz (610) 645-1145 The following samples were received from you on April 14, 2016 at 1248. Aqua won't send anyone out to check................so frustrating. Aqua America is listed on the New York Stock Exchange under the ticker symbol WTR. Essential Utilities (formerly known as Aqua America) is a utility company that has stakes in Pennsylvania, Ohio, North Carolina, Illinois, Texas, New Jersey, Indiana and Virginia The company provides drinking water and wastewater treatment infrastructure and services. Don't waste your time calling them just file a complaint with the Water Utility Commission. 762 W Lancaster Ave. Bryn MawrPA19010. They have been scheduled for the tests listed below each sample. No apology or appeasement for customers, for something I would consider a big mistake and now an economic burden. Updated: 03/08/2014. BRYN MAWR, Pa.--(BUSINESS WIRE)--Aqua America Inc. (NYSE: WTR) announced today its new company name, Essential Utilities, Inc. (“Essential”) that will take effect on Monday, Feb. 3. Though Aqua America uses Holland's firm, DeBenedictis said that Holland has no direct involvement in any of these cases and is thus categorized as a related independent director. In other words, ""pay us in advance for what you haven't used yet plus what you have used."" Aqua America, Inc. Put in user name and password: get a rejection that these are wrong. LIke everybody else who is forced to buy from AQUA! And three times out of five, calling the AQUA number gets one a message that the phone traffic is tied up and the call is never answered. Susan M. Francis of Ridley Park, $200: “Thank you for your good work! Aqua is HORRIBLE!!!!! WHY? Aqua America – founded 1886. Aqua America is using their billing department to withhold meter readings from homeowners that would indicate a major water leak. Let's not kid ourselves: utility monopolies have political power and clout to do what they do and the PUC isn't going to respond to complaints. The announcement comes after the Peoples acquisition received regulatory approval at the Pennsylvania Public Utility Commission’s January 16 meeting. Brian Dingerdissen The acquisition marks the creation of a new infrastructure company uniquely positioned to have a powerful impact on improving infrastructure reliability, quality of life and economic prosperity in the areas it serves. The brochure states that Home Service is not associated with AQUA. Payment arrangements for past due balances to help low income customers clear up an account? I live in Illinois. I can pay the $126, but the want me to pay them $50 reconnection fee plus $85 deposit fee. Effective at the close of the transaction, Peoples will become a subsidiary of Essential, with the company tagline “Providing natural resources for life.” Essential’s common stock will begin trading under the NYSE ticker symbol (WTRG) on Feb. 3. In addition to that their service is terrible. Such forward-looking statements include, but are not limited to statements relating to the business and leadership team following the acquisition of Peoples. “The team has gone through an extensive exercise to explore our purpose and promise for our customers and communities, employees and shareholders, and Essential captured the essence of what we aim to be for our stakeholders,” Franklin said. That is, if one can get into one's account to find that out. Avoid Aqua America at all costs. Utility Water Company. The companies’ existing websites will still serve customers’ information and transactional needs. How is it that my city has allowed this out-of state company to monopolize our water supply. Aqua America Salaries trends. But the contractor keeps calling saying that I did not post payment. Any more than AQUA is going to respond. Tell that to representative on the phone and the reaction is ""so what"" disinterest. For more information about Peoples, visit www.Peoples-gas.com and follow Peoples on social media @peoplesnatgas. Richard Fox Vice President Customer Services Aqua Pennsylvania 762 W Lancaster Ave Bryn Mawr, PA 19010 610-525-1402. After reading our meter, Aqua America purposely used an estimated meter reading to hide the fact that there was a major underground water leak. Never got a chance to ask this question, as the customer service representative informed me rudely they any leaks are my problem and Aqua will NOT investigate. I called regarding Aqua coming out to investigate any leaks that are not obvious to me. Aqua America, Inc. employee benefits and perks data. That's not a payment arrangement to help out low income customers get current. Aqua America has the worst customer service I have seen. There are no immediate plans to rebrand these operating companies. Readers are cautioned that such forward-looking statements are subject to a variety of risks and uncertainties that could cause the company’s actual results to differ materially from the statements contained in this release. DMLockwood@AquaAmerica.com, Richard Fox, executive vice president, chief operating officer, Christopher Luning, executive vice president, general counsel, Matthew Rhodes, executive vice president, strategy and corporate development, Daniel Schuller, executive vice president, chief financial officer, Ruth DeLost-Wylie, senior vice president, business transformation, Susan Haindl, senior vice president, chief administrative officer, Christina Kelly, senior vice president, chief human resources officer, Brian Dingerdissen, vice president, chief of staff, investor relations and communications, Kimberly Joyce, vice president, regulatory and government affairs. They claimed they sent one but bill that have said payment due date is August 3, 2015. What a joke! Customer service representatives are supposed to represent a company. Now today is Friday my doctor office is closed, that disrespectful customer service representative told it's still not there, my doctor has to fax it again. Aqua is the worst, most expensive water service ever. In 2004, the parent corporation, still based in Bryn Mawr, Pa., changed its name from Philadelphia Suburban Corp. to Aqua America to announce its arrival on the national stage. If i could change my water company i would but they are the only water company in this Delco area. Join Ladders to find the latest Bryn Mawr Pa jobs in Aqua America, Inc. such as and get noticed by over 22,000 recruiters. Rudest customer service rep I have ever dealt with. What a rip-off. Aqua also announced the Essential executive leadership team that will report to Franklin at the close of the Peoples transaction: “These individuals are proven leaders in their areas of expertise, staunchly committed to the success of our company’s mission. How can i possibly go from 800 gallons to 6, 900 in a month! My bill went from $24 to $960. Among the worst companies one has dealt with! The services offered by the company include water and wastewater consultation, contract operations and management services to clients and municipal authorities. I would switch companies in a minute,just due to the unprofessionalism of the customer service representatives. Aqua customer service reps are DISGUSTING,RUDE,IGNORANT,and 100% UNPROFESSIONAL. 29 salaries for 27 jobs at Aqua America in Bryn Mawr, PA. Salaries posted anonymously by Aqua America employees in Bryn Mawr, PA. Careers; Search. DeLost-Wylie, currently SVP, chief administrative officer and chief information officer at Peoples, will lead the implementation of enterprise application SAP across the entire corporate platform as SVP of business transformation. First of all, I am not clear why we don't use Lake Michigan water. Takes three days do get snail mail there and another day to post a payment. Her tone of voice was extremely rude and did not give me any assurance of my request. I called the company, ahd said that the meter reading is correct, that there is probably a leak in my house - if there is, my house will be damaged - there is no leak! Water is a basic needs it's not fair that companies like Aqua water can overcharge people and get away with it and then asking for more money that people don't have. We are spending our summer somewhere else, and still get a bill with numbers I can not imagine. Aqua America Inc is a medium-sized business with high revenue, that is well-established in its industry. I recently signed on with them as there is no other company in my area. Communications and Marketing Actually i give them NO STARS. I refuse to take this type of treatment laying down. Unfortunately, I had to deal with their customer service representatives who are unprofessional, untrained and foul mouth. Thanks Aqua. There will be no need for the Company’s shareholders to exchange stock certificates in connection with the corporate name change. These companies are located in Bryn Mawr Montgomery, Costa Mesa CA, Des Moines IA, Fraimingham MA, Lagrange KY, Lake Worth FL, New York NY, and St George UT. Find information about retirement plans, insurance benefits, paid time off, reviews, and more. Perhaps this can be a solution to those of you who are feeling trapped. They certainly have you over a barrel because you have no choice of companies to use. 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